The Agency Collective
Terms & Conditions
Welcome to The Agency Collective Events & Wedding Planners!
These terms and conditions outline the rules, regulations, and guidelines that govern the use of our website, products, and services. By accessing our website or utilizing our services, you agree to abide by these terms and conditions.
Services: The Agency Collective Events & Wedding Planners offers a range of services including but not limited to:
- Full-service wedding planning: Our full-service wedding planning package includes every aspect of the wedding planning process, from initial design concepts to vendor coordination and management.
- Partial wedding planning: Our partial wedding planning package includes customized services to meet the specific needs of the client, such as vendor recommendations, timeline creation, and on-site coordination.
- Month-of coordination: Our month-of coordination package is designed for clients who have completed the majority of their wedding planning but require assistance with final preparations and day-of coordination.
- Event planning: In addition to wedding planning services, we also offer event planning for corporate events, charity events, and other special occasions. Our services are tailored to the unique needs of each client, and we work closely with them to ensure that their vision is brought to life. We are committed to providing exceptional service and creating unforgettable events.
Privacy Policy
At The Agency Collective Events & Wedding Planners, we respect your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard the information you provide us through our website.
1. Collection of Information: We collect personal information, such as your name, email address, phone number, and event details, when you voluntarily provide it to us through our website or by email. We may also collect information about your device, browser, and IP address.
2. Use of Information: We use your personal information to provide our services and communicate with you about your event. We may also use your information to send you marketing materials or promotional offers that we think may interest you. You may opt-out of these communications at any time.
3. Disclosure of Information: We do not sell or share your personal information with third parties unless required by law or as necessary to provide our services. We may share your information with trusted third-party vendors who assist us in providing our services, such as catering or venue providers.
4. Data Security: We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no data transmission over the internet can be guaranteed to be 100% secure. We cannot guarantee the security of your information transmitted through our website.
5. Cookies and Tracking Technologies: We use cookies and tracking technologies to improve your experience on our website, such as remembering your preferences and analyzing user behavior. You can disable cookies in your browser settings, but some features of our website may not function properly.
6. Children's Privacy: Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
7. Changes to this Policy: We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.
8. Contact Us: If you have any questions about this privacy policy, please contact us at info@theagencycollectivehi.com. By using our website or services, you consent to the terms of this privacy policy.
Refund Policy
At The Agency Collective Events & Wedding Planners, we want you to be completely satisfied with our services. If for any reason you are not satisfied with our services, please contact us as soon as possible to discuss your concerns.
1. Cancellation Policy: If you need to cancel your event planning services, please contact us as soon as possible. Depending on the timing of the cancellation, a cancellation fee may apply. We will work with you to determine the appropriate cancellation fee based on the services provided and the timing of the cancellation.
2. Refund Policy: If you are not satisfied with our services, please contact us to discuss a possible refund. Refunds will be issued at the discretion of The Agency Collective Events & Wedding Planners and may be prorated based on the services provided.
3. Termination of Services: The Agency Collective Events & Wedding Planners reserves the right to terminate services at any time for any reason, including but not limited to non-payment or breach of contract. If we terminate services, we will provide a prorated refund for any services not yet provided.
4. Changes to Services: We understand that event planning can be unpredictable and circumstances may change. We will work with you to accommodate changes to the services provided, but additional fees may apply.
5. Contact Us: If you have any questions or concerns about our return policy, please contact us at info@theagencycollectivehi.com. By using our website or services, you agree to the terms of this return policy.
Digital Items Policy
At The Agency Collective Events & Wedding Planners, we offer digital items such as event planning templates and guides for purchase. This policy outlines the terms and conditions for the purchase and use of our digital items.
1. Purchase and Payment: All digital items are sold through our website and can be purchased using a valid payment method. We accept payment by credit card, PayPal, or other payment methods as indicated on our website. Payment is due at the time of purchase.
2. Delivery of Digital Items: Once payment is received, you will receive an email with a link to download the digital item(s). The link will remain active for a limited time, so please download and save the item(s) to your device promptly.
3. Use of Digital Items: Our digital items are intended for personal use only and may not be shared, resold, or redistributed in any form. You may print or make copies of the digital item(s) for your personal use, but you may not reproduce, distribute, or publish the item(s) without our prior written consent.
4. Refunds and Exchanges: Due to the nature of digital items, we do not offer refunds or exchanges for purchases of digital items. If you experience technical difficulties downloading or accessing the item(s), please contact us at info@theagencycollectivehi.com for assistance.
5. Intellectual Property: All digital items are the property of The Agency Collective Events & Wedding Planners and are protected by copyright laws. By purchasing a digital item, you agree to abide by these copyright laws and to use the item(s) only as intended for personal use.
6. Contact Us: If you have any questions or concerns about our digital items policy, please contact us at info@theagencycollectivehi.com.
By purchasing and using our digital items, you agree to the terms of this policy.
eGift Card Disclaimer
The Agency Collective Events & Wedding Planners offers gift cards for purchase on our website. This policy outlines the terms and conditions for the purchase and use of our gift cards.
1. Purchase and Payment: Gift cards can be purchased through our website using a valid payment method. We accept payment by credit card, PayPal, or other payment methods as indicated on our website. Payment is due at the time of purchase.
2. Delivery of Gift Cards: Once payment is received, the gift card will be sent to the recipient's email address provided at the time of purchase. The email will contain instructions on how to redeem the gift card.
3. Redemption of Gift Cards: Gift cards can be redeemed for event planning services and products offered by The Agency Collective Events & Wedding Planners. Gift cards cannot be redeemed for cash and have no cash value. Gift cards do not expire.
4. Lost or Stolen Gift Cards: The Agency Collective Events & Wedding Planners is not responsible for lost or stolen gift cards. Please treat your gift card like cash and store it in a safe place.
5. Refunds: We do not offer refunds for purchases of gift cards.
6. Contact Us: If you have any questions or concerns about our gift cards policy, please contact us at info@theagencycollectivehi.com.
Inclement Weather Contingency Plan
At The Agency Collective, we understand that inclement weather can be a concern for outdoor events, particularly in Lake Tahoe during the winter season. While we cannot offer refunds for weather-related cancellations, we provide alternative options to ensure your special day can still be celebrated.
If you encounter inclement weather, we offer the option to postpone your event for up to 7 days, subject to availability. Paid amounts received will be applied to the rescheduled date, provided we are notified in a timely manner. However, please note that the original venue or specific services you initially contracted may not be available, and additional rescheduling fees may apply.
Alternatively, we can explore the possibility of moving your wedding to an indoor location. In this case, you would be responsible for securing a suitable facility and covering any associated charges. The indoor venue should be in close proximity to your original outdoor venue, ensuring a seamless transition for your guests.
Our team is here to guide you through these contingency plans and help you make the best decision for your special day. We are committed to ensuring that your wedding is a memorable and joyful experience, regardless of any weather challenges that may arise.
